1. Overview
Simplified Practice provides software and related services designed to help clinics manage scheduling, intake, charting, communication, billing, programs, reporting, and operational workflows. This Privacy Policy applies to information collected through our public website and our platform.
Depending on how our services are used, Simplified Practice may act as a service provider or processor on behalf of a clinic customer, and that clinic may act as the controller or business responsible for certain information submitted into the platform.
2. Information We Collect
We may collect the following categories of information:
- Contact details such as name, email address, phone number, and business name.
- Account and authentication data such as usernames, permissions, and login activity.
- Billing and transaction information needed to support subscriptions, invoices, and payments.
- Technical data such as browser type, device information, IP address, and usage logs.
- Customer-provided content stored in the platform, including scheduling, intake, care, and operational records.
- Communications you send to us, including demo requests, support messages, and other inquiries.
3. How We Use Information
We may use information to:
- Provide, operate, maintain, and improve our website, platform, and services.
- Create and manage accounts, permissions, and customer configurations.
- Respond to inquiries, support requests, and demo requests.
- Monitor security, detect fraud, prevent misuse, and enforce our agreements.
- Process transactions, invoices, subscriptions, and related operational workflows.
- Analyze usage trends and improve reliability, performance, and user experience.
- Comply with legal obligations and protect our rights, users, and services.
4. How We Share Information
We do not sell personal information. We may share information with trusted service providers and subprocessors that help us host, secure, maintain, or support our services, and with integration providers used at a customer’s direction.
We may also disclose information when required by law, regulation, legal process, or to protect the safety, rights, or property of Simplified Practice, our customers, or others.
5. Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain information for as long as needed to provide services, satisfy legal and operational obligations, resolve disputes, and enforce our agreements.
6. Health and Sensitive Information
Our customers may choose to use Simplified Practice in connection with health, wellness, or care-related operations. Where we process information on behalf of a clinic customer, that customer is responsible for its notices, consents, and legal basis for collection and use.
7. Your Choices and Rights
Depending on your location and relationship with us, you may have rights to access, correct, delete, restrict, or object to certain processing of your information. You may also have the right to request a copy of information we hold about you.
If your information was submitted to Simplified Practice by one of our clinic customers, you should generally direct your request to that clinic first.
8. Cookies and Analytics
We may use cookies, similar technologies, and analytics tools to understand how visitors use our website and to improve performance, reliability, and user experience.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the effective date above.
10. Contact Us
For questions about this Privacy Policy, please contact Simplified Practice at info@simplifiedpractice.com.